A view from DC: Consumers deserve the truth about AI systems
A commentary published by the IAPP argues that consumers have a right to honest, accessible information about the AI systems they interact with, framing transparency as a foundational expectation rather than an optional feature of responsible deployment.
Why this matters: Most people using AI-powered products have no idea what the system is doing, what data it draws on, or what its limits are. That is not an accident. Opacity is often a design choice. When companies do not disclose how their AI works, users cannot make real decisions about whether to trust it. That matters most when the stakes are high — a benefits decision, a medical answer, a credit call. Transparency is not a nice-to-have. It is the minimum condition for accountability.
Who should care: General readers · AI governance · Policy
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