AU: Updoc patients notified of security breach where personal information may have been stolen
Updoc, an Australian 24/7 telehealth platform, has notified patients of a security breach involving unauthorised access to a third-party system. Personal information including names, email addresses, and postal addresses may have been stolen.
Why this matters: Telehealth platforms hold a particular kind of sensitive data. People use them when they are sick, anxious, or dealing with something they would not want made public. A breach here is not just an inconvenience. Names and addresses stolen from a health service can be used to target people in ways that go well beyond spam. The third-party system detail matters too. Updoc did not build the door that was left open, but patients trusted Updoc with their information. That trust does not transfer to whoever runs the third-party system. The accountability stays with the platform.
Who should care: Cybersecurity · Privacy officers · Administrators · General readers · Policy
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