Black Box: The Chatbots: a new series from The Guardian Investigates – trailer
The Guardian is launching a new investigative series called 'Black Box: The Chatbots,' examining how people are developing strong beliefs that AI chatbots have helped them achieve scientific and medical breakthroughs. The series aims to scrutinize a technology now used by more than a billion people worldwide.
Why this matters: When people believe a chatbot cured their disease or made them a scientist, that is not just a quirky story. It points to something real: AI systems are shaping how people make consequential decisions about their health, their work, and what they think is true. A billion users is a lot of people to be influenced by a system most of them cannot see inside. That opacity is the whole point of the series title. Who is responsible when the black box steers someone badly wrong?
Who should care: General readers · AI governance · Policy
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