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DC-area airports first to deploy AI tool for airspace management

Nextgov/FCW · · US Federal · AI Governance

The SMART tool uses AI to crunch 200 different streams of flight data “to predict traffic flows and identify potential conflicts before they occur,” according to the Federal Aviation Administration.

Who should care: General readers · AI governance · Policy

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Nextgov/FCW · · US Federal

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Stop relying on chatbots for customer care, UK service providers urged

Citizens Advice says providers of services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’ Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, Citizens Advice has urged essential service providers, as research found they wasted time, caused stress and delayed problem solving for more than half of users. The spread of the AI-powered systems to provide help about the provision of vital services such as energy, banking, phones and internet, is making it harder for millions of already digitally excluded people to…

Who should care: General readers · AI governance · Policy

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