Lisa Pent of PentEdge on AI Governance in Community Banking and Financial Services
Lisa Pent of consulting firm PentEdge spoke with Finovate about the state of AI governance in community banking and financial services, addressing how smaller institutions are approaching oversight and accountability as AI tools become more common in the sector.
Why this matters: Community banks are not tech companies. They have lean staff, limited legal resources, and customers who often trust them with decades of financial history. When AI moves into loan decisions, fraud detection, or customer service at that level, the governance question is not abstract. A small institution that gets it wrong can harm real people and have no clear answer for who signed off. The basics — who owns the AI decision, how it is audited, what happens when it is wrong — need to be settled before the tools are live, not after.
Who should care: AI governance · Lawyers · Administrators · General readers · Policy
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