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Sainsbury’s store pauses AI scanning after false shoplifting accusation

The Guardian — Tech · · International · AI Governance

Supermarket chain says ‘human error’, not its Facewatch technology, to blame for ejecting a customer Sainsbury’s has paused the use of AI face scanning in one of its stores after a customer was wrongly identified as a shoplifter and ejected from the shop. “I was embarrassed, mortified even, and felt quite humiliated and powerless,” Matt Arnold, 46, said of his ordeal. Continue reading...

Who should care: General readers · AI governance · Policy

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