The Spanish DPA fines Securitas Direct EUR 100 000 for making the exercise of data subject rights more difficult by directing individuals to a chargeable telephone number
Spain's data protection authority fined Securitas Direct €100,000 after the security company directed people to a paid-rate phone number to exercise their data access and objection rights. The case began with a complaint from a consumer association over video surveillance notices that made using those rights more expensive than they should be.
Why this matters: Data protection law gives people the right to see what companies hold on them and to say stop. Those rights are empty if companies make them cost money to use. Securitas Direct ran a video surveillance business and pointed people to a chargeable number when they tried to exercise basic rights. That is not a technicality. It is a wall designed to discourage people from asking questions. Regulators exist to notice that. A €100,000 fine sends a clear signal that access rights need to be genuinely free to use, not just technically available.
Who should care: Lawyers · Privacy officers · Compliance · AI governance · Cybersecurity · General readers · Policy
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