You Know Who Really Hates AI? Insurance Claims Adjusters
A review of Glassdoor posts by insurance claims adjusters found that 98 percent of those mentioning AI were negative, reflecting deep worker frustration with how AI is being applied to their jobs.
Why this matters: Claims adjusters are the people who decide whether your insurance pays out after something goes wrong. When they say AI is being handed too much control over that process, it is worth taking seriously. These are not workers afraid of spreadsheets. They are saying the tool is being used to replace judgment, not support it. Bad claims decisions hurt real people at the worst moments of their lives. The question is who is accountable when an algorithm gets it wrong and a person gets denied.
Who should care: General readers · AI governance · Policy
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